I hate Des Moines Chrysler

I would never publicly complain about a company but Des Moines Chrysler has not only treated me extraordinarily poorly as a customer but my minivan is awaiting to be towed for it's fift visit to the dealership in less than 4 weeks.

On Des Moines Chrysler's website I was able to submit a letter to them with a 256 character restriction. Below is my full letter:

I'm extraordinarily disappointed in my service at Des Moines Chrysler. Not only I have had my vehicle at the dealership 4 times in 4 weeks for various incompetencies - I awoke this morning to my van again not working.

The service department is condescending in what little communication they provide, they are incompetent in the fact I've had my vehicle at the dealership now 4 times in 4 weeks and it is again broken in my driveway and the last straw today was the fact that they wouldn't tow my car in for service.

I'm beyond an unsatisfied customer. When contacted by Chrysler for a feedback survey on my service satisfaction I clearly gave you a ranking of 0, on a scale of 1-10. Clearly now, my ranking holds true.

My vehicle, for only being 2.5 years old and having 24K miles has had more issues than any other vehicle my family has owned.

What annoys me the most and what will prevent me from ever driving another Chrsyler besides the poor product is the poor service and poor staff employed at this dealership.

I only wish I could lemon law this vehicle. I plan on also writing a letter to the better business bureau about the service, communication and incompetency this dealership has given me.

I spoke with the Service Manager, Doug, on Thursday 8/14, and he was of no assistance. This dealership is pathetic in meeting the needs of customers and continues to provide incompetency at levels I've never seen with any other dealership.

I would like to be contacted upon receipt of this message.